SmartTaxi continues to follow UK government guidance on health and hygiene in passenger transport.
What our drivers do
- Sanitise high-touch surfaces between every job.
- Carry hand sanitiser available to passengers.
- Stay home when unwell — we have a strict no-symptoms-on-shift policy.
What we ask of passengers
- Don't travel if you have symptoms of an infectious illness — contact us to reschedule free of charge.
- Open windows where comfortable for ventilation.
Our cancellation flexibility
If you test positive within 48 hours of your booking, we'll waive cancellation fees on production of evidence.